General terms and conditions
If you book an Accor hotel online at any Accor website and within 24 hours find an equivalent offer on another website for the same hotel with the same room category being offered at a lower price (excluding local taxes but including booking fees), we will honor the lower rate and give you a further discount of 10%.Back to the top
The Best Price Guarantee applies to reservations Pullman made on the Internet site www.pullmanhotels.com and for which a confirmation number has been issued to validate the reservation. To submit a claim under the Best Price Guarantee, you must complete the online claim form from the Accor website.Back to the top
Applicable rates / Exclusions
The Best Price Guarantee applies solely to Accor hotel room bookings, excluding the sale of all-inclusive packages (including an offer proposed at the hotel, transport services or any other service related to the room booking). The rates covered by the Best Price Guarantee must be accessible to the general public and available for reservation; expressly excluded are:
- group rates
- corporate rates
- conference and seminar rates
- specific promotional offers granting an additional discount after the booking is made (i.e. promotional codes supplied further to the registration in a newsletter)
- members rate under Accor's loyalty programs such as the Accor Favorite Guest Business, la carte ibis and Accor Advantage Plus.
- rates granted to Accor partners and their employees
- rates granted to Accor employees
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Type of rooms
The Best Price Guarantee applies to the same room category as booked on Accor websites. The room category claimed for must be available and bookable on another website at the time of verification by the Accor customer service department.Back to the top
Dates and length of the stay
The Best Price Guarantee applies to the same dates as booked on Accor Internet sites
For claims concerning a booking of two or more consecutive nights (at the same hotel), the Best Price Guarantee applies on the basis of the price per night and not on the total amount of the stay.
If the rate found on another Internet site is given in a currency different from that of the rate booked on Accor Internet sites, the Accor customer service department will convert this rate into the same currency as the rate offered on Accor Internet sites.
The exchange rate used will be the Accor exchange rate in effect on Accor Internet sites at the time of the initial reservation.
Accor reserves the right to refuse a claim, if the exchange rates used by both websites are different. Differences in the currency exchange rates are excluded from the offer.
The sales conditions associated with the rate on another Internet site must be the same as the sales conditions of the rate booked on Accor Internet sites in order for the Best Price Guarantee to apply.
This concerns in particular:
- prepayment and deposit requirements
- cancellation conditions
- conditions regarding modification of the reservation
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Fill in the claim form
The online claim form can be accessed on any Accor Internet site. All required fields must be completed and the form validated. Incomplete claims will not be accepted.
A completed claim may be made within the 24 hours following the booking made on any Accor Internet site, as attested by the time on the booking confirmation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the Best Price Guarantee does not apply.
After verification by the customer service department, the Best Price Guarantee will be granted if your claim meets all the conditions of application. The customer service department will send an e-mail with the reservation confirmation number as well as the new rate applicable.
In the case of a prepaid reservation rate, the hotel will reimburse the difference in price on the credit card initially debited online.
If the claim does not meet the conditions of the Best Price Guarantee, the customer service department will send you an e-mail stating that the Guarantee cannot be applied.
Should you wish to cancel the reservation made on Accor Internet sites, the sales conditions applicable are those stated in the sales conditions presented on the site.
Payment at the hotel
Upon departure from the hotel, the rate confirmed by the customer service department will be billed together with any other services not included in the reservation (restaurant, bar, etc.).
In the event that the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, etc.) will be billed at check-out.
Les Points Compliments seront crédités aux porteurs de carte de fidélité Accor sur la base du tarif effectivement facturé à l'hôtel.
Accor declines any responsibility regarding any expenses that may arise from canceling a reservation, for all reservations made on any Internet site other than any Accor Internet site.
Accor reserves the right to modify or terminate the Best Price Guarantee and its terms and conditions of this Guarantee at any time and without prior notice.