• English
Le Club Accorhotels loyalty scheme

Your support space

Our answers to your search

Our selection

Do not have an account

How to cancel / change my reservation

Consult our FAQ
You have an account ?

To cancel or change your reservation, please log in.

Log in

Reservations

You have booked

I need to cancel my reservation. Can I be refunded ?

If your plans change, you can cancel your reservation if the sale and cancellation conditions allow you to do so.

Otherwise, any non-cancelled reservation will be charged for all or part of your stay depending on the sales conditions for the rate reserved.

For some rates, cancellation of a reservation may be subject to conditions. Please consult the sales conditions associated with the rate in the "Cancellation deadline" clause. We remind you that prepaid reservations cannot be refunded.

To find out more, please refer to the terms and conditions of sale .

This response has been useful ?

Raffles - Fairmont - Sofitel Legend - So Sofitel - Sofitel - Mgallery by sofitel - Pullman - Swissôtel - Adagio Premium - Grand Mercure - The Sebel - Novotel - Mercure - Mama Shelter - Adagio - ibis - ibis Styles - Adagio Access - ibis budget - Formule 1 - Hotelf1 - Thalassa Sea & Spa - Accorhotels.com