• English
Le Club Accorhotels loyalty scheme

Your support space

Our answers to your search

Our selection

Do not have an account

How to cancel / change my reservation

Consult our FAQ
You have an account ?

To cancel or change your reservation, please log in.

Log in

Reservations

You stayed

I would like to contact a mediator after a dispute during my stay unsolved amicably.

Guests should first contact customer services or the hotel to attempt to resolve the dispute amicably. If the response is negative or in the absence of a reply within sixty (60) days as from the claim, guests can contact a Mediator . It’s the Mediator for Travel and Tourism for ACCORHOTELS Group hotels, hotels managed by the AccorHotels Group or franchised hotels that have decided to have recourse to the Mediator for Travel and Tourism. Guests can contact the Mediator within twelve (12) months of the first claim.


Contact details:

  • The Mediator:
  • Claim mailing address:
  • Referral form:
  • Information:

This response has been useful ?

Raffles - Fairmont - Sofitel Legend - So Sofitel - Sofitel - Mgallery by sofitel - Pullman - Swissôtel - Adagio Premium - Grand Mercure - The Sebel - Novotel - Mercure - Mama Shelter - Adagio - ibis - ibis Styles - Adagio Access - ibis budget - Formule 1 - Hotelf1 - Thalassa Sea & Spa - Accorhotels.com