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What are the Terms and Conditions of Sale ?

  • For hotels in the The AccorHotels Group marked on the website and in the mobile app with an AccorHotels logo and operated under one of the brands of the The AccorHotels Group (Sofitel, Pullman, Grand Mercure, The Sebel, Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibis budget, Hotel Formule 1, hotelF1, Thalassa Sea & Spa and Orbis Hotels), your reservation is governed exclusively by the terms and conditions of sale:
  • For any of the hotels not operated under one of the The AccorHotels Group brands, which are listed on the site and in the mobile app without the AccorHotels logo, your reservation at one of these hotels is exclusively governed by the General Terms and Conditions of the MarketPlace service..
  • Some terms and conditions are specific to the brand and the rate. These conditions can be accessed when you make your reservation and are included on your reservation confirmation.
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Raffles - Fairmont - Sofitel Legend - So Sofitel - Sofitel - Mgallery by sofitel - Pullman - Swissôtel - Adagio Premium - Grand Mercure - The Sebel - Novotel - Mercure - Mama Shelter - Adagio - ibis - ibis Styles - Adagio Access - ibis budget - Formule 1 - Hotelf1 - Thalassa Sea & Spa - Accorhotels.com